Introduction
Calmwoodlandsong Co., Ltd. ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our application, or purchase our products.
By using our services you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
Data We Collect
We may collect the following categories of personal information:
Information you provide directly
- Name and email address when creating an account or subscribing
- Billing and shipping address for physical product orders
- Payment information (processed securely by our payment provider; we do not store card details)
- Messages submitted through our contact form
Information collected automatically
- IP address and browser type
- Pages visited, session duration, and referring URL
- Device type and operating system
- Listening behaviour within the application (tracks played, duration, frequency)
How We Use Data
We use your personal information to:
- Provide, maintain, and improve our services
- Process transactions and send order confirmations
- Personalise your content recommendations
- Send service-related communications (account notices, security alerts)
- Send marketing emails where you have provided consent
- Conduct internal research and analytics to improve user experience
- Comply with legal obligations
Sharing of Data
We do not sell your personal data. We may share it with trusted third parties only where necessary:
- Payment processors to complete transactions
- Shipping partners to deliver physical products
- Cloud infrastructure providers who host our services
- Analytics partners under strict data processing agreements
- Legal authorities where required by applicable law
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us at the address below. We will delete or anonymise your data within 30 days unless legal obligations require a longer retention period.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain processing activities
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@calmwoodlandsong.com.
Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using TLS. Payment data is handled exclusively by PCI-DSS compliant processors.
Contact
For questions about this Privacy Policy or to exercise your data rights, please contact our Privacy Officer:
Calmwoodlandsong Co., Ltd.
1-9-2 Marunouchi, Chiyoda City, Tokyo 100-0005, Japan
Phone: +81 3-3612-5515
Email: info@calmwoodlandsong.com